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Tampa Business Litigation Blog

The Importance of Listening

Posted by William J. Cook | Jun 23, 2022 | 0 Comments

Lawyers are trained to break down a legal problem by analyzing a set of facts and finding the law to apply to those facts. They are usually very good at analysis and communicating their points, but they are not always so great at listening to a client and truly understanding the client's emotions, point of view, and motivations. It took me a long time to learn that clients don't just come to a lawyer for a technical solution to a legal problem, they also want to be heard and understood. It is therefore critical to really listen to the client and acknowledge the client's emotions and motivations in planning and proposing a legal strategy. A client's emotions can't be ignored as being irrelevant to the problem at hand; they are usually what brought the client into the office in the first place. 

About the Author

William J. Cook

William J. Cook represents clients in matters involving business litigation and commercial and employment disputes, securities litigation, insurance, personal injury. Mr. Cook's peers have awarded him with the highest possible rating of AV-Preeminent* by Martindale-Hubbell, which speak...


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